MatDespatch Help Center
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Everything you need to know to send your first package
How to sign up?
Go to our website at matdespatch.com or download our app MatDespatch (Customer). You will receive an email to verify your email address. Upon verification, another email will show up that tells your account has been successfully activated. Lastly, update y
How to book a delivery?
Sign in to your account Click on "New Shipment" Fill up the Pick-up and Drop-off details Pick-up details Drop-off details Fill up your Item details by choosing your package type, item s
To ensure your package delivered safely and on time, please ensure you follow these packaging guidelines and procedures: Firstly, remember to always label your package with our Consignment Note or Tracking No. For third-party services, you must use the provided Consignment Note. i.e. PosLaju service. Remove any markings or labels on the package that is no longer applicable. For packages with multiple items inside, please wrap each item individually before placing them in a box. U
How to determine size / weight / volumetric weight?
Our services pricing depends on the sizes, weight and distance of the delivery. It is very important for you to declare the right weight to be fair with our courier partners, riders and drivers. The rates quoted are based on actual weight of the package or its volumetric weight, whichever is the higher. Calculation of volumetric weight = Length (cm) x Width (cm) x Height (cm) / 5,000. Any shipment may be re-weighed and re-measured by Matdespatch.com or Matdespatch.com’s delivery partner to
How to use promo codes?
Sign in Click on top up at the menu Select your top up amount After entering your amount, you can put the code at coupon code Choose your payment method and click top up now. Related Articles: How to book a delivery?