Matdespatch.com Help Center
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How to properly package your items
To ensure your package delivered safely and on time, please ensure you follow these packaging guidelines and procedures: Firstly, remember to always label your package with our Consignment Note or Tracking No. For third-party services, you must use the provided Consignment Note. i.e. PosLaju service. Remove any markings or labels on the package that is no longer applicable. For packages with multiple items inside, please wrap each item individually before placing them in a box. U
How to determine package size / weight / volumetric weight?
Our services pricing depends on the sizes, weight and distance of the delivery. It is very important for you to declare the right weight to be fair with our courier partners, riders and drivers. The rates quoted are based on actual weight of the package or its volumetric weight, whichever is the higher. Calculation of volumetric weight = Length (cm) x Width (cm) x Height (cm) / 5,000. Any shipment may be re-weighed and re-measured by Matdespatch.com or Matdespatch.com’s delivery partner to
Where can I get courier plastic bag for packaging?
You can buy Matdespatch courier plastic bag for only RM 40 / 100pcs at our Official Shopee eStore. Matdespatch courier plastic bag
How Should I Package My Shipments?
All shipments must be packed in containers made of durable material and of a quality sufficient to withstand handling. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. MatDespatch have the rights to cancel any delivery without notice should the packaging does not adhere to our packaging guidelines, unsafe and under-declared shipment. Please refer our packaging guidelines - https://help.matdespatch.com/en-us/article/