Articles on: Deliveries

Is There Insurance for my Packages?

We at MatDespatch understand your concern for the safety of your packages and how important it is to have peace of mind.

We offer a liability coverage of up to RM200 for any packages that have been picked up/collected by our riders that are damaged or lost.

How Do I Submit a Claim?

Contact us via our Live Chat or email us at

Please submit tracking no, description of claim and photos. Kindly note claim needs to be made within 3 days from the date of delivery.

MatDespatch has the rights to reject or dismiss any claim submission that does not adhere claim guidelines or more than 3 days from the date of delivery.

Claims will be done on a case-by-case basis. Contact our customer support for more help.

Updated on: 07/25/2018

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