We at MatDespatch understand your concern for the safety of your packages and how important it is to have peace of mind.

We offer a liability coverage of up to RM200 for any packages that have been picked up/collected by our riders that are damaged or lost.

How Do I Submit a Claim?

Contact us via our Live Chat or email us at contact@matdespatch.com.

Please submit tracking no, description of claim and photos. Kindly note claim needs to be made within 3 days from the date of delivery.

MatDespatch has the rights to reject or dismiss any claim submission that does not adhere claim guidelines or more than 3 days from the date of delivery.

Claims will be done on a case-by-case basis. Contact our customer support for more help.
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