We used to have a helpline phone number to assist our customers. However, we have limited manpower to handle calls and when our helpline is engaged, we are unable to follow up on certain issues.

With LiveChat, everything is recorded and we can follow up with our customers.

5 Reasons To Use Live Chat For Business Website
https://crisp.chat/blog/5-reasons-use-live-chat-for-business-website/
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