Practical tips for high quality service

At all times:

• Maintain your vehicles with proper servicing to avoid any sudden breakdown.
• Dress appropriately.
• Do not take more tasks than you can commit.

At pick up:

• Greet sender by name (“Selamat pagi Encik Ali, saya ____ dari MatDespatch”).
• Confirm the item, task and destination.
• Advise on any outstanding amount (Cash delivery).
• Thank the sender for using MatDespatch service.

During the delivery:

• Update receiver on your estimates arrival time.
• Drive safely and adhere to traffic rules and speed limits.
• Use navigation apps to get the best routes to the destination.

At drop off:

• Park your vehicle at a suitable place.
• Update receiver on your arrival and greet receiver by name (“Selamat pagi Ms Susan, saya ____ dari MatDespatch”).
• Handover the item to the receiver and let receiver inspect and confirm the item.
• Advise on any outstanding amount (Cash delivery, COD).

Get to know more about Matdespatch Partner Program.

Updated on: 07/09/2018