> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.matdespatch.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What if I cannot contact my assigned fleet?

Our delivery partners are constantly on the road and we put priority on road safety. If the phones of our riders/drivers are engaged, it could mean that they are driving.

[You can track your packages here](https://app.matdespatch.com/customer/track).

You may contact our support for assistance.