> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.matdespatch.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Practical tips for high quality service

**At all times:**
* Maintain your vehicles with proper servicing to avoid any sudden breakdown.
* Dress appropriately. 
* Do not take more tasks than you can commit. 

**At pick up:**
* Greet sender by name (“Selamat pagi Encik Ali, saya ____ dari MatDespatch”).
* Confirm the item, task and destination.
* Advise on any outstanding amount (Cash delivery).
* Thank the sender for using MatDespatch service.

**During the delivery:**
* Update receiver on your estimates arrival time.
* Drive safely and adhere to traffic rules and speed limits.
* Use navigation apps to get the best routes to the destination.

**At drop off:**
* Park your vehicle at a suitable place.
* Update receiver on your arrival and greet receiver by name (“Selamat pagi Ms Susan, saya ____ dari MatDespatch”).
* Handover the item to the receiver and let receiver inspect and confirm the item.
* Advise on any outstanding amount (Cash delivery, COD).

Get to know more about [Matdespatch Partner Program](https://matdespatch.com/my/download/MatDespatch_PartnerProgram_EN.pdf).