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> Use this file to discover available pages before exploring further.
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# Partner Performance System

**Objectives**
* To keep track customer satisfaction
* To keep a high standard of delivery service
* To maintain high partner quality
* To identify partner performance for rewards and incentives

**Performance Points (PP)**
* Merit / Demerit system based on a weekly cycle.
* All partner will start with Zero (0) PP at the beginning of the week.
* PP will be used to identify incentives tier as weekly monetary rewards for your dedication in keeping Matdespatch high quality, efficient and convenient experience to the customer.
* PP also use to deactivates under perform partner that continuously given poor experience to customer.
* This is to protect Matdespatch system as a whole and continues to be known for quality, thus it will ensure there is more demand for your services so other high-quality partners can benefit from Matdespatch system.

**Performance Points Calculations will be based on:**
1. Customer Ratings - Average points based on sender and receiver ratings.
2. Delivery performance - Based on actual commitment and delivery timing of the respective delivery
service.
3. Partner mis-conduct - MatDespatch will investigate and validate complaint received from customers, any misconduct will have an impact towards partner’s PP.

**Rewards & Penalty**
* Merit / Demerit system based on a weekly cycle.
* Reward is given according to weekly PP result.
* Partner who consistently given poor experience to customers which lead to his low PP will be deactivated automatically once it reaches negative 5 (-5) PP. 
* We deactivate lowest-quality partner in order to protect and to make sure continuous service demand for the majority of partner on Matdespatch system which has provided outstanding services to the customer.

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![Matdespatch Partner Performance](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/50665961-a68e-45c7-b129-287196b1e5b3.png)


![Matdespatch Partner Performance](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/56edda9e-0eee-4d32-be2f-598fe0a5b37b.png)



![Matdespatch Partner Performance](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/8256d48a-4584-4beb-ab1b-861ca8940542.png)


![Matdespatch Partner Performance](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/abc0b2c1-e44b-4abb-84f5-bfc8e30bd979.png)


![Matdespatch Partner Performance](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/b5a6f170-af2e-4ea6-a356-88b48f1c1056.png)


![Matdespatch Partner Performance](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/75f6de18-cac8-495d-80ca-06fceb8c3fa0.png)


![Matdespatch Partner Performance](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/a72b8cb1-886c-4d1e-a841-59df9d609473.png)


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For more information, please refer to [Matdespatch Partner Program](https://matdespatch.com/my/download/MatDespatch_PartnerProgram_EN.pdf).

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