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# My item was damaged during delivery

If your item was damaged during the course of delivery with us, you can claim **up to RM200 **as we have a liability insurance policy for every parcel sent with MatDespatch.

Process:
1. Make sure you notify us within 24 hours
2. Kindly compile: actual image of the item, image of the item when received, copy of invoice cost fee
3. Connect with us via [Live Chat ](matdespatch.com)or email contact@matdespatch.com