> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.matdespatch.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# If the driver is late, do I get a refund?

We do not automatically offer refunds for service delay or failures but will investigate on a case-by-case basis. Any refunds will be made to your account.