> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.matdespatch.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to book a delivery?

1. [Sign in](app.matdespatch.com) to your account
2. Click on "New Shipment"
3. Fill up the **Pick-up** and **Drop-off** details

![Pick-up details](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/5bd598a3-9538-4b3f-a9b0-9079673557ab.png)


![Drop-off details](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/877b5534-e1b1-4a2f-9c0e-7b646929f23c.png)

4. Fill up your **Item** details by choosing your package type, item size, and item declaration

![](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/d321fbf5-6d2f-4ee2-820d-10a632385ff7.png)

5. Choose your preferred delivery **Service**. Once you have decided on the date and time then all the available service will appear

![](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/c333878c-3284-4fe9-aa64-7a688a6b565e.png)

6. After selecting your delivery service, **Add-on** has a section where you can write instruction note for the delivery. Then choose whether a pick-up for your package or you drop-off the package yourself at the nearest Pos Laju

![](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/2879b095-e049-4612-86dd-35e7095ba88c.png)

7. Next, you can see a **Summary** of all the information you have put so you can review it first in case there is a mistake before you proceed to payment

![](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/55fbb8ab-2315-4e2c-b1bc-6b4cd33e6f8a.png)

8. **Pay** and confirm order

| If you don't have credit balance, you can immediately top-up and proceed with the payment and confirm your order 

![](https://storage.crisp.chat/users/helpdesk/website/1a715948-4061-4ca3-a0ce-379bdc9051b5/4d081761-d219-4f84-9d8a-e8375e2e374f.png)

9. After you complete the booking, the shipping label or consignment note will appear. Print the shipping label to attach to your items.



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