> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.matdespatch.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I reach customer service?

We have provided a [comprehensive help desk ](https://help.matdespatch.com/en-us/)for you to refer to if you encounter any issues with our services.

If you need to contact customer service, you can reach us through these channels:

1. [Live Chat on our website](https://matdespatch.com/my/)
2. [Message us on Facebook](https://facebook.com/matdespatchmy)
3. E-mail us at contact@matdespatch.com

Note: Live Chat and Facebook customer service is available **Monday-Friday, from 9AM to 5PM**.

[To understand why we use a dedicated Live Chat instead of a helpline to call, click here.](https://help.matdespatch.com/en-us/article/why-we-use-live-chat-instead-of-a-helpline-1cczu96/)