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# Do you deliver if no one is there to receive the shipment?

MatDespatch will hold the shipment for a moment if the receiver is missing. 

Re-delivery will be done free of charge. However to ensure a smooth delivery process, we strongly urge receiver to be present during the receiving of shipment on the request date. 

Re-delivery will be done **within 24 hours to either sender or receiver** at the discretion of our fleet.

Our fleet will return the shipment to sender should receiver does not respond to receive the shipment.